Your Safety and SecurityAll of us at First Community take the safety and security of your accounts and your personal information very seriously. While we are always happy to answer any question or concern you may have, we hope you will find the following overview helpful.

Encrypting Your Information

We use 128-bit encryption to protect your personal information such as your user name, password and account information when it travels over the Internet. You can be sure your information is encrypted when the Internet address starts with “https://” and a lock symbol is shown in your web browser.

While some mobile features may be unavailable if they contain malicious software, our mobile applications also use secure technology to protect you and your financial information.

About Your Social Security Number

We collect Social Security numbers to help establish, maintain and service our client’s accounts as required by law and in the normal course of business. We use reasonable measures to protect and limit access to Social Security numbers, and to prohibit their unlawful disclosure.

Linking to Other Websites

We are not responsible for the online security practices of non-First Community Financial Bank companies we link to from our website or mobile app. If we do link to other websites, we do so only to help you find more information about topics that may interest you.

When you choose one of these links, we’ll caution you that you’re leaving fcbankgroup.com and are going to a website that may follow other privacy policies and security standards.

Conveying Personal Information

For your protection, we ask you not to send us confidential information, such as your Social Security number or account numbers, through unsecured email, text or other messaging systems. Instead, please visit us at one of our branch offices, call us by phone or send the information to us by U.S. mail.

A good way to help prevent fraud is to be aware of the threats you may be facing. Here are some tips that will help keep your accounts safe as you bank online.

About Your User Name and Password

Giving out your fcbankgroup.com User ID or Password will put your account(s) and your identity at risk. Some websites and software applications offer tools to help you with budgeting, managing accounts, investing, or even doing your taxes. But if you’re giving them your fcbankgroup.com User ID and Password, you could be placing your money and your identity at risk. For more information, see the First Community Financial Bank Online Service Agreement.

If you have already shared your information, change your Password by logging in to Online Banking and using to the Password Self-Reset Guide.

Phishing

Phishing (pronounced "fishing") is a type of criminal activity that uses fraudulent techniques to trick you into providing personal information. An attacker might send an email that appears to be from a reputable company you do business with, such as your bank. The email asks you to reply to the email or go to a website that looks like your bank’s site and then give your user name, password, account number, personal identification number (PIN), Social Security number or other personal information.

Texts, Emails or Phone Calls

Never reply to an email, text message or phone call that asks for your account number, PIN, Social Security number or other personal information. If you have any doubts about an email, call or text message you receive, regardless of how legitimate it may appear, do not reply. Instead, call a Banker or the toll-free number on the back of your credit/debit card so that we can help you determine if you’re dealing with a scam.

If You've Given Out Personal Information

If you think you've mistakenly given out personal information about your accounts (such as your account number, password or PIN) or if you’ve given it to a website you think may not be legitimate, call the toll-free number on the back of your credit/debit card or the toll-free number on your account statement as soon as possible. We’ll help secure your account.

In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud.

Here's how it works:
  1. When potential fraud is detected, you will receive an automatic email notification from First Community Financial Bank, with the option to reply with “fraud” or “no fraud.”
  2. One minute after the email, you will receive a text alert from First Community Financial Bank, which also has the “fraud” or “no fraud” option (SEE BELOW). These texts can alert you 24/7.
  3. If no response is received from you within five minutes of the text alert, you will receive automatic phone calls (between 7am and 9pm) to confirm or deny fraud.

Remember:

Our messages will never ask for your PIN or account number. The phone number for our Fraud Center is 1-800-417-4592. If you add this number to your phone contacts and label it “Fraud Center,” it will display whenever you get a call from this number.

Receive Text Alerts:

To have debit card activity alerts sent to your mobile device please sign up for Text Alerts below. You will have the opportunity to report fraud, receive help or stop the messages from prompts that accompany the text message.

Register for Text Alerts (message and data rates may apply)

Never provide financial information such as checking account, credit card numbers or your Social Security number over the phone unless you made the call and you know the person or organization you are speaking with. In addition…

  • Don't print your driver's license, phone or Social Security number on your checks
  • Report lost or stolen checks immediately. We’ll block payment on the check numbers involved. Also, look over new checks to make sure none of them have been stolen in transit.
  • Store your new and canceled checks in a safe place.
  • Keep your personal identification numbers (PINs) for your ATM and credit cards safe, and don't write your PIN on the card itself or store it in the same place you store your card. You should also guard your ATM and credit card receipts (and take care to destroy them before you throw them out). Thieves can use them to access your accounts.
  • Be careful to create secure PINs and passwords. Don't use birth dates, parts of your Social Security or driver's license numbers, your address or your children's or spouse's names, for example.
  • If you get financial offers in the mail that you're not interested in, tear them up or shred them before throwing them away so thieves can't use them to steal your identity. Destroy any other financial papers, such as bank statements or invoices, before getting rid of them.
  • Don't put outgoing mail in or on your mailbox. Drop it into a US Postal Service collection box. Thieves could use your mail to steal your identity.
  • If you don’t get one or more of your regular bills in the mail, call each company to find out why. A thief could have filed a false change-of-address notice to send your mail to another address.
  • If your bills include suspicious items, such as charges you don’t recognize, don't ignore them. Instead, investigate them immediately.

Review Your Credit Reports:

Look over your credit reports carefully, at least once each year. You can request a free annual credit report from each of the 3 national credit reporting agencies by visiting www.AnnualCreditReport.com or by calling 1-877-FACTACT (1-877-322-8228). You can also request the reports by directly contacting each of the agencies below.

Equifax: 1-800-525-6285
Experian: 1-888-397-3742
TransUnion: 1-800-680-7289

 

How We Serve You

We review our operations, business practices and personnel policies regularly to make sure they are consistent with our commitment to keeping your accounts and your personal information secure. If you believe we have failed to comply with the U.S. Consumer Privacy Notice, our Privacy Policy or your personal expectations relating to the safety and security of your account information, please contact us immediately.

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